Shipping policy

Shipping Policy

Last Updated: September 2026

At MSLUXE, we are committed to providing a reliable and convenient shopping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing Time

Orders are typically processed and prepared for shipment within 2–7 business days after the order is successfully placed.

Orders are not normally processed or shipped on weekends or U.S. public holidays. Processing may take additional time during holidays, promotions, or periods of unusually high order volume.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

2. Shipping Time

After your order has been processed, estimated delivery time will depend on the shipping method, destination, and carrier.

Estimated delivery times are provided as a general guideline and are not guaranteed delivery dates.

Delivery may take longer due to:

  • Carrier delays
  • Weather conditions
  • Holidays
  • Customs clearance
  • Incorrect or incomplete shipping information
  • Unexpected logistical delays
  • Other circumstances outside our control

3. Shipping Destinations

We ship to eligible destinations shown during checkout.

Available shipping methods and costs may vary depending on the customer's location, order size, product availability, and shipping address.

If shipping is unavailable to your location, the applicable shipping option may not be displayed at checkout.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the customer completes the purchase.

Any promotional free-shipping offer will be subject to the terms and conditions stated at the time of the promotion.

5. Tracking Information

When tracking information is available, it will be provided through the shipping confirmation email.

Please allow some time for the carrier's tracking system to update after the shipment has been handed over to the carrier.

If your tracking information does not update immediately, this does not necessarily mean that your package is lost.

6. Delivery Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

MSLUXE is not responsible for delays, failed deliveries, or additional shipping costs resulting from:

  • Incorrect address
  • Incomplete address
  • Incorrect postal/ZIP code
  • Incorrect phone number
  • Other information entered incorrectly by the customer

If you realize that your shipping information is incorrect, please contact us as soon as possible at msluxe110@gmail.com.

We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

7. Delayed or Lost Packages

If your order appears to be delayed, please first check the tracking information provided by the carrier.

If a package is confirmed as lost by the shipping carrier, please contact us at:

Email: msluxe110@gmail.com
Phone: +1 (505) 528-5681

We will review the situation and work with the applicable carrier where appropriate.

Please note that delivery dates provided by carriers are estimates and may change.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

We recommend keeping the original packaging and taking photographs of the package and product, as these may be required to evaluate a shipping-related claim.

9. Customs, Duties & Taxes

For international orders, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges, when applicable, are generally the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also cause additional delivery delays.

10. Order Changes & Cancellation

If you need to change or cancel an order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate requests received before the order has been processed or shipped.

Once an order has entered processing or has been shipped, cancellation or address changes may no longer be possible.

Please refer to our Refund & Return Policy for additional information regarding cancellations, returns, and refunds.

11. Shipping Delays Beyond Our Control

MSLUXE is not responsible for shipping or delivery delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Severe weather
  • Natural disasters
  • Carrier disruptions
  • Customs delays
  • Government restrictions
  • Holidays
  • Strikes or labor disruptions
  • Transportation interruptions
  • Other unforeseen circumstances

12. Contact Us

If you have questions regarding shipping or your order, please contact us:

MSLUXE
Operated by Meet Panda LLC
1209 Mountain Road PL NE, Ste 12742
Albuquerque, NM 87110
United States

Email: msluxe110@gmail.com
Phone: +1 (505) 528-5681

We will be happy to assist you with your order.