Refund policy

Refund & Return Policy

Effective Date: September 12, 2026

At MSLUXE, we want you to be satisfied with your purchase. This policy explains our rules for returns, refunds, replacements, and defective products.

1. Return Window

Customers may request a return within 30 days of confirmed delivery.

To qualify for a return, the product must generally:

  • Be purchased directly from MSLUXE

  • Be returned within the applicable return period

  • Be in reasonable original condition

  • Include original accessories and components where applicable

  • Include the original packaging when reasonably available

Products returned substantially damaged due to customer misuse may not qualify for a refund.

2. Defective or Damaged Products

If your product arrives damaged, defective, or materially different from what was ordered, contact us as soon as possible.

For damage or defects, we may request:

  • Order number

  • Photos or video of the product

  • Photos of the packaging

  • Description of the problem

After reviewing the issue, we may offer a replacement, repair, refund, or another appropriate resolution.

3. Robot Vacuum Returns

For robot vacuum products, customers should return the product with applicable accessories, charging equipment, attachments, and other components included with the order.

Normal wear, damage caused by improper use, liquid damage where the product is not designed for such exposure, unauthorized modifications, or damage caused by misuse may not qualify for a refund.

4. Smart Watch Returns

For smart watches, the product should be returned with applicable accessories and components.

Damage caused by misuse, unauthorized modification, physical abuse, or other customer-caused damage may not qualify for a refund.

5. Change of Mind

If you simply change your mind about a purchase, the product must meet our return requirements.

Unless otherwise required by applicable law, original shipping charges may be non-refundable, and the customer may be responsible for return shipping costs.

6. Refunds

Once a returned product is received and inspected, we will determine whether the return qualifies for a refund.

Approved refunds will generally be issued to the original payment method.

Processing times may vary depending on the payment provider or financial institution.

7. Replacements

Where appropriate, we may provide a replacement instead of a refund.

Replacement availability depends on inventory.

8. Non-Returnable Situations

A return may be denied where a product:

  • Has been intentionally damaged

  • Has been materially altered

  • Shows damage caused by misuse

  • Is missing significant components

  • Is returned outside the applicable return period without an approved exception

Nothing in this policy limits rights that cannot legally be excluded under applicable law.

9. How to Request a Return

Contact:

Email: msluxe110@gmail.com
Phone: +1 505-528-5681

Please include your order number and the reason for your return request.

Do not send products back without receiving return instructions from our customer-service team.

Order Cancellation

If you need to cancel your order, please contact MSLUXE as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped. However, cancellation is not guaranteed once an order has entered processing, fulfillment, or shipping.

If your order is successfully cancelled before shipment, the applicable amount paid will be refunded to the original payment method.

Once an order has shipped, it cannot normally be cancelled. In that case, you may request a return in accordance with our Refund Policy.

To request an order cancellation, please contact:

Email: msluxe110@gmail.com
Phone: +1 505-528-5681

Please include your order number and the email address or phone number associated with the order.

10. Contact

Meet Panda LLC / MSLUXE
1209 Mountain Road PL NE, Ste 12742
Albuquerque, NM 87110
United States